Newcomer

Local WiFi Hot Spot Not Working On iPad, Works On iPhone

Sounds like some other people have had issues with TWC WiFi Hot Spots so I'll add my complain in too. About two weeks ago, the WiFi Hot Spot in my apartment building stopped working for my iPad. Funny thing is, more often than not, it'll work on my iPhone. Did everything I could for the iPad to work, yet nothing is taking:

 

Reset network settings - Nothing

Restored the iPad to factory settings - Nothing

Created a new sub-used on my TWC account - Nothing

Changed my password on my TWC account - Nothing

 

The WiFi works. I know this because it'll give me a free hour every day which works fine. The TWC WiFi finder app is worthless. I'll sign in to it and it'll either tell me my password is wrong, I don't have the required internet service, or that the network is down.  I don't know where the WiFi box is and neither does the apartment leasing office folks. They didn't even know TWC put one in.

 

So, can anyone from TWC/Spectrum help at all before I take to social media? Thanks in advance!

1 REPLY
Lead Moderator

Re: Local WiFi Hot Spot Not Working On iPad, Works On iPhone

If you are having trouble with connecting we encourage you to contact our

WiFi Support team at 1-888-851-9350.

 

For further issues, if you are looking for direct support, we ask that you contact 

our Social Media Customer Care team. Forums are intended for Peer to Peer support.

 

Twitter: @Ask_Spectrum
Facebook: https://www.facebook.com/Spectrum

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums