10-30-2015 08:07 PM - edited 10-30-2015 08:08 PM
Hi. I'm having problems using Wifi hotspots. I'm wondering if someone who reads these forums might have an idea of how to solve the problem I'm having.
I'm using an iPhone 5s running iOS 9.1. My iPhone is new (to me, at least; I bought it used two weeks ago).
When I tried to use a Time Warner wifi hotspot it sent me to a screen (I couldn't tell if it was a webpage) for me to verify my account. The top of the screen said “redir.twcwifi.com." Below, the screen said "Bad request syntax or unsupported method" and I was unable to do anything to log in.This happens for TWC Wifi Hotspots, TWC Wifi-Passpoint hotspots and Cable Wifi hotspots.
I talked to someone using Time Warner's live chat to find out what was causing the error. The person said I'd need to call from the wifi hotspot to troubleshoot the problem. But it's an outdoor hotspot and I can't use live chat and troubleshoot the wifi at the same time. She did say, though, that the issue might be some settings on my iPhone.
So I'm just wondering: does anyone have any idea if maybe the problem has to do with settings on my iPhone? Maybe I need to turn something on?
10-30-2015 08:15 PM
I wanted to add:
I just tried to access "http://redir.twcwifi.com/" on my Mac, which is not connected to a Time Warner wifi hotpot and got the same error:
Bad request syntax or unsupported method
11-01-2015 05:30 AM
For more information on TWC WiFi, you can visit here and read more about the WiFi Finder App.
If after installing this, and trying to connect, you still have trouble please call customer support at 1-888-851-9350
TWC-Social Media Customer Care
Moderator - TWC Community Forums
05-10-2017 11:37 PM