Rookie

Getting error: Bad request syntax or unsupported method

Hi. I'm having problems using Wifi hotspots. I'm wondering if someone who reads these forums might have an idea of how to solve the problem I'm having.

 

I'm using an iPhone 5s running iOS 9.1. My iPhone is new (to me, at least; I bought it used two weeks ago).

 

When I tried to use a Time Warner wifi hotspot it sent me to a screen (I couldn't tell if it was a webpage) for me to verify my account. The top of the screen said “redir.twcwifi.com."  Below, the screen said "Bad request syntax or unsupported method" and I was unable to do anything to log in.This happens for TWC Wifi Hotspots, TWC Wifi-Passpoint hotspots and Cable Wifi hotspots. 

 

I talked to someone using Time Warner's live chat to find out what was causing the error. The person said I'd need to call from the wifi hotspot to troubleshoot the problem. But it's an outdoor hotspot and I can't use live chat and troubleshoot the wifi at the same time. She did say, though, that the issue might be some settings on my iPhone.

 

So I'm just wondering: does anyone have any idea if maybe the problem has to do with settings on my iPhone? Maybe I need to turn something on? 

 

Thanks.

 

4 REPLIES
Rookie

Re: Getting error: Bad request syntax or unsupported method

I wanted to add:

 

I just tried to access "http://redir.twcwifi.com/" on my Mac, which is not connected to a Time Warner wifi hotpot and got the same error:

 

Bad request syntax or unsupported method
Expert

Re: Getting error: Bad request syntax or unsupported method

Contact apple... you have something set wrong, probably the encryption type

 

Lead Moderator

Re: Getting error: Bad request syntax or unsupported method

For more information on TWC WiFi, you can visit here and read more about the WiFi Finder App.

 

 

http://www.timewarnercable.com/en/apps/wifi-finder.html

 

If after installing this, and trying to connect, you still have trouble please call customer support at 1-888-851-9350

 


Regards,
Julia R.
TWC-Social Media Customer Care
Moderator - TWC Community Forums

Newcomer

Re: Getting error: Bad request syntax or unsupported method

I'm having same issue, not on mac though on Windows 7 laptop. The same connection works fine on iPhone 6+.