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Rookie
JasonF
Posts: 1

MyTWC dvr functions

I am trying to access my dvr from the Android app on my HTC One. It says try again later or contact customer service. Why doesn't this feature work?
TWC Employee
EyeMac
Posts: 11

Re: MyTWC dvr functions

Hi JasonF.

 

You may need to log into your MyServices account and check the health of your DVR. I have seen this issue on my ownDVRs using my Android phone & my ipad. These converters/DVRs have a secondary data connection that sometime gets knocked offline. Resetting your converter/DVR usually fixes this and can help it reconnect to our network and allow you to access your DVR.

 

If you still have problems, use this link to contact us for support:

http://www.timewarnercable.com/en/residential-home/support/contact-us.html 

 

-RonD

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Ron D
WNY CSR