01-09-2017 04:23 PM
01-10-2017 05:20 AM
01-10-2017 08:08 AM
@Smorrow0816 I would like to follow up on this. This is not
accurate information. There are no plans to discontinue sales or
support of our security product.
Please contact us directly at TWC_ForumsHelp with your account information
so that we can forward this experience to management.
^TWC-Social Media Customer Care
Lead Moderator-Community Forums
01-24-2017 06:37 PM
In response to Julia R. - ^TWC-Social Media Customer Care - Lead Moderator-Community Forums
This has also been told to me and from a very good source. Spectrum has NO security or automation offering. All IH will be supported until Specturm decided, but sales is to be suspended and sales of equipment will slow to a stop.
The local trucks already do not carry equipment listed on the IH Website. One example is the Siren Extender. I had to purchase one on eBay to meet my needs. The Phone Sales Department SOLD me one, and the Technician arrived and told me that they did not have them in the district and the district manager stated to him that they NEVER would again. The Flood Sensor is also not being sold going forward, but is listed prominently.
The disconnect between the phone support (TWC and IH) is degrading rapidly since the merger was announced. More and more of these poor customer service experiences are being reported and will continue to rise.
I would love to continue this discussion with your team.
01-24-2017 07:39 PM - edited 01-24-2017 07:44 PM
Thank you for the private message @CMIF. It is true that Charter/Spectrum did not carry security. However, I can assure you that that the issues with equipment should not be the case. I will need to gather further private information from you to have some more research done on this with our Intelligent Home support.
a week ago
sorry for the late reply but with the new forum firmware I have to manually look thru all the forums to see what needs a reply...
Here's a possible viewer ap: There's more available