Highlighted
Newcomer

iPhone / app will not let me log in

I have an iPhone 6s, every time I try to log in it greets me with a "invalid password/invalid username" I have rest my phone, deleted the app from my phone the problem still persists! Help please
4 REPLIES
Lead Moderator

Re: iPhone / app will not let me log in

For support with the Intelligent Home App please do contact 

the Intelligent Home support team directly at 1.855.892.4444.

 

They will be happy to assist you with the trouble you are having.

 

Regards,
Julia R.
TWC-Social Media Customer Care
Moderator - TWC Community Forums

Newcomer

Re: iPhone / app will not let me log in

i have contacted intelligent home and they are unable to resolve my problem.  I have been unable to login as well.  they continue to refer me to apple, but apple has done everything they can do and still no resolve

Newcomer

Re: iPhone / app will not let me log in

I had the same problem.  After hours of customer support w/ both TWC and Apple, I decided to do a itunes restore.  It worked!!! My app is working as normal again!

Newcomer

Re: iPhone / app will not let me log in

This is still a huge problem. Unable to access the home and keep getting invalid user/pass error. How can we change the settings in the App without it authenticating with the server. This is flaw in the design, please fix it ASAP.