Newcomer

Cannot access the app forgot password

I made the msiatke of turning the "Auto Sign in" on my iphone and then I had to reset my password and now I cannot acces the app because the passwords dont match. It gives me a Invalid username or password. I tried to dlete the app from all of our devices that have the app, deleted the icloud backup, deleted the app from my iphone and then I tried to downloaded again, but it seems that the password and username is store on icloud. Any ideas on how can i retreive the password?

 

3 REPLIES
Helper

Re: Cannot access the app forgot password

Did you uncheck remember password before uninstalling, if not try it.
Newcomer

Re: Cannot access the app forgot password

How do you uncheck remember password before uninstalling it? I'm using iPhone.

mjk
Rookie

Re: Cannot access the app forgot password

I'm running a different OS with my Galaxy but look on your auto-sign in screen for a reset or forgot password menu.click and follow prompts.