Newcomer

I try to watch TV programs on my computer or phone and they say to log in

[ Edited ]

I try to watch TV programs on my computer or phone and they say to log in, when I do it sends me to an other web page that asks for the information below. I type it in and it tells me that address does not EXIST.

ENTER YOUR SERVICE ADDRESS

We need a little more info to help us confirm your service location. Please enter the full address where you receive service.

Service Street Address

*****

The address you entered does not match any of our service areas. Please check your entry and try again

Apt/Unit/Suite

*****

Service Zip Code

*****

This is the Zip code of the address where you receive your service.

Since my address is not valid why am I get service for my TV and Internet? When I do not exist in your company PLEASE EXPLAIN why.

1 REPLY
Lead Moderator

Re: I try to watch TV programs on my computer or phone and they say to log in

Where are you trying to login? If you are at TWCTV.com on your computer or the TWCTV application on your smart phone you would just need to use your My Account user ID and password to login.

 

If you will please let us know where you are having trouble logging in we would be 

happy to help!

 


Regards,
Julia R.
^TWC-Social Media Customer Care
Lead Moderator-Community Forums