Just a quick suggestion about the spectrum website itself. Perhaps shutting off the log out timer (or making it last a little longer) when a person is in a live chat with customer support would be good. It's really frustrating when you are trying to live chat and look at your account information while the website constantly (Every 3 seconds, I timed it) gives you the pop up asking if you would like to stay logged in.
I understand the need for having such an option for security reasons, but, if a customer clicks the "Stay logged in" button it should give you a little bit more then 3 seconds before popping up again.
I did some testing and I did not experience this issue.
I would like to look into this closer. If you will please DM over some additional information
I would appreciate that. Forums_Help
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums