Newcomer

Customer feedback?

Does Spectrum have a link/webform/email for providing customer feedback? I looked around but could not find it anywhere.
2 REPLIES
Trusted Helper

Re: Customer feedback?


@ilya_k wrote:
Does Spectrum have a link/webform/email for providing customer feedback? I looked around but could not find it anywhere.

Hello,

 

Welcome to the forums! Users can view our various forum topics here:

 

https://forums.timewarnercable.com/

 

Find your forum topic and than you can post your suggestion or concern at that particular forum  (You will need to scroll down at the above link.)  Our forum topics as you can see at the above link will provide help and support for Spectrum services such as Cable TV, Voice (Phone), Internet, Mobile, and Applications. (Some other products and services as well.)

 

The only thing where we really can't help with so much is billing concerning individual account issues.  This would have to be discussed with Spectrum Customer Care via Phone, Twitter, or Facebook support.  However, we would be happy to do what we can to assist your needs with our services.  We are a peer to peer support forum of Spectrum .Customers like yourself who enjoy helping other people.  Mods can also help for assistence with more advanced questions or issues related to user accounts.  There are great people here!

 

As long as the topics and feedback don't bash the company and are constructive we can help!  For example, what services do you have from Spectrum now?

 

Satch

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Community Manager

Re: Customer feedback?

@ilya_k

 

You can start a new thread here in the category that describes the type of feedback you are providing.  You can also contact us directly to provide feedback. 

 

Please contact us at: