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joe
Rookie

web site not remembering favorite channels since 8/2/17

web site not remembering favorite channels since 8/2/17

I have reentered them many times. Afew hours later, most are gone.

All tech support does is reboot everything (4 times) .Fixes nothing, just kills my phone and internet for 15 min.

From the tv box-- no problems .Only problems from www.watch.spectrum.net

9 REPLIES
Moderator

Re: web site not remembering favorite channels since 8/2/17

I apologize for the issues you are having with the website. Have you tried to save the favorites using different browsers or computers? Also have you tried on the app on any mobile device? 

 

Tyleen
Spectrum-Social Media Customer Care
Forum Moderator

joe
Rookie

Re: web site not remembering favorite channels since 8/2/17

I have been using Chrome for many years without problems.

As you requested-- I just tries Internet explorer 11. Same problem--remembers a few--sometimes none. I am using windows 7 with no other problems. Again--from cable box (tv) -- no problems. The programs that I set from the cable box DO show on the web site. Only problem is that it doesn't remember the favorites on the web site.

Is there another site ?  I am using www.watch.spectrum.net

I have not tried another pc yet.

From my cell phone--- they all disapeared when I left the app

Thanks Joe

joe
Rookie

Re: web site not remembering favorite channels since 8/2/17

From my cell phone --- favorites do not stay--I even logged in from a fios wifi--same problem.

They show on pc for a short time---then gone from pc and cell phone.

Thanks Joe---- My account has been reset by tech supt 3 times--- it does nothing buy kill my phone and internet for 15 min.

Re: web site not remembering favorite channels since 8/2/17

I also have this prob on both my iPhone and my Fire tablet. Reinstalled and rebooted everything. This also started for me after recent app upgrades (currently 5.12)
joe
Rookie

Re: web site not remembering favorite channels since 8/2/17

Any solution ??

Thanks Joe

joe
Rookie

Re: web site not remembering favorite channels since 8/2/17

still LOSING FAVORITES FROM WEB SITE

joe
Rookie

Re: web site not remembering favorite channels since 8/2/17

Is anyone trying to fix this problem ?? 2 weeks now
Joe
joe
Rookie

Re: web site not remembering favorite channels since 8/2/17

Still losing random favorites---web site dvr programming is about useless. 3 weeks now

Lead Moderator

Re: web site not remembering favorite channels since 8/2/17

Good morning!

 

If you would like direct support please do message us here: Forums_Help

 

Please include some additional information to begin.

 

1. Your account number

2. The username/usernames that are experiencing the difficulty

3. Description of the issue as well as any error messages and when you see those populate

4. Type of device you are using, make/model and OS version

 

Thank you for participating in the Forums.
Have a good rest of the day!

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums