Newcomer

help

twctv on the website picture keeps getting stuck, I am wired not wireless and stops playing after an hour, I need help to troubleshoot or hoping for a fix. Is there a plan for a fix here? I have troubleshooted for 6 hours changing browsers, rebooting the router asked for help in the chat couldn't be helped. Please I hope someone can fix this or help me please thanks.

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2 REPLIES
Expert

Re: help

Copy and paste the modems signal level and error log pages, Don't reset the modem.

Where are you and what speed are you paying for?

 

Newcomer

Re: help

Yes it worked perfectly fine before the update and it freezes up and stops working