freeze frame and buffering

Mine has been working..for 10 seconds, then freeze frame,  then buffering, then you can hear it but video not moving, for about a week now.

Lead Moderator

Re: freeze frame and buffering

Good morning @Stuart522


The issues you describe sound like connectivity issues. 


Do you get this while hardwired to your modem or only on wireless?

What speeds are you getting?
Are you able to please post error logs from your Internet modem?

Do you have this problem on other devices? 


Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums