Lead Moderator

Re: can't view scheduled recordings on app or online, but I can on Spectrum DVR Box

We will see this issue if the DVR is not in 2 way communications with the network/billing.

 

When you look at the troubleshooting section of the My Account website/App what color do you see on the indicator to the right? If this is yellow or red that is most likely the issue.

 

if you see a green light and are unable to view the DVR information after a powercycle of the DVR please do contact support directly.

 


Twitter: @Ask_Spectrum
Facebook: https://www.facebook.com/Spectrum

 


Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

Observer

Re: can't view scheduled recordings on app or online, but I can on Spectrum DVR Box

Thank you! I haven't been able to check this until now but it looks like it has been fixed and I can now manage my DVR in the TWC TV/Spectrum app!!! I didn't do anything on my end so whatever Spectrum/TWC did resolved the issue. Thank you thank you thank you!!!