02-11-2017 09:21 PM
Has anyone else had an issue receiving an error popup message stating "An error occurred during video playback. The video is temporarily unavailable. Please try another video or try again later."?
I have a service tech coming out tomorrow to try to fix this issue.
I'm trying to find this issue posted somewhere online. I found one or two weblinks that sort of describe the issue. It's so frustrating getting this issue fixed.
02-12-2017 03:33 AM
Where are you? Anything running thru the Columbus OH RDC has issues.
Copy and paste your modems signal level and error log issues, don't reset it, need to see real history before TWC get's there.
Copy and paste a tracert to google.com and another to TWCTV.com and perhaps a 3rd to 188.8.131.52
02-13-2017 02:08 PM
Have you tried clearing the browsing history or using a different browser? If the issue is not resolved, please let us know.
Social Media Customer Care
Community Forums Moderator
02-13-2017 06:08 PM
I was unable to access Spectrum tv live using either Internet Explorer or Firefox browsers. I am currently using Microsoft Edge with no problems.