Participant

Too many streaming sessions?

I get this message if I switch between channels too many times. Why is this? Thnx!

Screenshot-2018-3-22 The Pioneer Woman, FOODHD, Live TV Spectrum TV.png

11 REPLIES
Boz
Sharer

Re: Too many streaming sessions?


@pmackwrote:

I get this message if I switch between channels too many times. Why is this? Thnx!

Screenshot-2018-3-22 The Pioneer Woman, FOODHD, Live TV Spectrum TV.png


Wow!  I sure hope this isn't going to become an issue for those of us that use the Spectrum App on Roku on multiple TVs.

 

What are the details of your setup where you received this message?

Participant

Re: Too many streaming sessions?

I'm viewing SpectrumTV online using Firefox 59.0.1 (64-bit) on Win7.

Lead Moderator

Re: Too many streaming sessions?

That message normally that there are 5 active streams being used. 

You should only see that if you are trying to login and there are already

5 other devices logged in.

 

If that is not the case please contact support for this to be looked into.

Forums_Help for a private message.

 

Please include

1. Your account number

2. The username you are getting this message with

3 The number of active logins when you are seeing this message (If known) 

 

Thank you!

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

 

 

Participant

Re: Too many streaming sessions?

I'm starting to think that this issue is tied into the multiple instances of Firefox that I've found to be running in the background on my system. If I can sort that out, it might resolve this particular issue.

Boz
Sharer

Re: Too many streaming sessions?


@Julia_Rwrote:

That message normally that there are 5 active streams being used. 

You should only see that if you are trying to login and there are already

5 other devices logged in.

 

If that is not the case please contact support for this to be looked into.

Forums_Help for a private message.

 

Please include

1. Your account number

2. The username you are getting this message with

3 The number of active logins when you are seeing this message (If known) 

 

Thank you!

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

 

 


Why does the screenshot specifically say THREE?

Participant

Re: Too many streaming sessions?

When I changed channels 3 times in succession, that's when the screencaptured message appears.

Participant

Re: Too many streaming sessions?

Also, I seem to have FF running a single instance so far and that doesn't seem to have impacted why the error occurrs.

Lead Moderator

Re: Too many streaming sessions?

Do others have your login or sub account logins? Do you have the program 

open in any Android or Apple devices? 

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

Participant

Re: Too many streaming sessions?

Nope, no one else has my login info and I haven't run it on any other devices as yet.