Observer

TWC on laptop simply wont play

Good Day:

 

I have a toshiba laptop that simply wont play anything from spectrum.com. i've tried different broswers, shut off firewall and AV, re-installed flashplayer. Whatever I click on (live or on-deman) get the spinning circle about loading then nothing happens. Works on my smartphone but not this laptop. Any ideas would be appreciated.

 

Thanks in advance

3 REPLIES
Lead Moderator

Re: TWC on laptop simply wont play

I am sorry to hear your not having any luck with your laptop.

 

You have the same issue if you are wired or wireless? What browsers have

you tried? Are those browsers up to date?  

 

Have you ever been able to use Spectrumtv.com on the computer?

Are you able to stream video from other websites? 

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

Observer

Re: TWC on laptop simply wont play

Hi:

i have tried both laptop (wirelessl) and desktop  with no luck. The circle keeps going around saying seeking. sometimes i will just get a video error message. I use firefox primarily but tried IE with same results.

 

Thanks,neal

Lead Moderator

Re: TWC on laptop simply wont play

You are getting the buffering on both Live and On Demand content? 

 

 

Are you able to use other streaming sites? What speeds is your laptop 

showing when you do a speedtest? 

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums