Rookie

TWC commercials always go into restart loop

[ Edited ]

About a month or so ago, I noticed that the TWC commmercials always play for a few seconds, then at a certain point, they restart. This happens over and over for maybe a few minutes and usually restart at the exact same point. The only thing I can do is restart the browser or change the channel to something else and then back. I watch Fox News a lot and this happens 95% of the time on TWC commercials.

 

I've been using the browser for a long time, but just recently started having this problem. Is there any way to fix this? I did notice that the previous buffering issues are greatly improved though.

1 REPLY
Lead Moderator

Re: TWC commercials always go into restart loop

I am sorry to hear you are having this problem.

We would be happy to look into this for you.

 

First thing we would suggest is clearing the browser of cookies etc and 

then giving it another go. 

 

If you will contact us directly at TWC_ForumsHelp with some 

additional information we can look into that further.

 

Regards,
Julia R.
^TWC-Social Media Customer Care
Lead Moderator-Community Forums