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SpectrumTV on Computer "Searching" to Play Cannel

SpectrumTV returns a spinning arrow with "Searching" and eventually displays an error message:

 

"An error occurred during video playback

This video is temporarily unavailable. Please try another video or try again later."
 
Another week, and another problem with SpectrumTV on a computer (macOS 10.12.6, Chrome 60.0.3112.113, Safari 11.0).
 
Why can't Spectrum, who has been advertising " a better experience" ever since they purchased Time Warner, get its act together? 
 
What a miserable customer experience.
 
Signed,
A Miserable Spectrum Customer
1 REPLY
Community Manager

Re: SpectrumTV on Computer "Searching" to Play Cannel

@tvad4

 

We apologize for any service issues.   Have you tried clearing the browsing history and cache?  If that does not resolve the issue, we encourage you to contact support directly for further assistance.

 

Please contact us at: 

Twitter: @Ask_Spectrum
Facebook: https://www.facebook.com/Spectrum

 

James M. 
Spectrum-Social Media Customer Care