Spectrum TV Stream

Hello,

 

I signed up to try this free for 30 days.  it shows TV Stream listed in my account, but they tell me it takes 72 hours to activate?  Does that sound right? 72 hours?

 

Also, does anyone know if you can get local channels with the Stream?


Thanks.

14 REPLIES
Trusted Helper

Re: Spectrum TV Stream


bap4201 wrote:

Hello,

 

I signed up to try this free for 30 days.  it shows TV Stream listed in my account, but they tell me it takes 72 hours to activate?  Does that sound right? 72 hours?

 

Also, does anyone know if you can get local channels with the Stream?


Thanks.


Hello,

 

Changes to, or swaps of equipment can take between 48-72 hours to activate.  That is correct.  The channels that you get through the stream depends on Spectrum having the rights to carry that channel mobily.  The channel also must be a part of the cable package to which you subscribe to get it on the stream.

 

Satch

Re: Spectrum TV Stream



Unbelieveable. The run around that I have gotten so far about Spectrum Streaming TV. The final answer I am being told now, after NUMEROUS converstations and HOURS of phone time, is that there is an outage with Spectrum TV STream and it has been this way for the last 3 days. The bologna I was sliced about having to wait 72 for the service to be active apparently is just that... bologna.

Can anyone else confirm this? I can't access stream from home, but I can from work with limited channels, but yet somehow there is an issue/outage?

Newcomer

Re: Spectrum TV Stream

Hi. I've gotten the same run around. We were told it would take 24 hours. After 24 hours they said they didn't know what was wrong and someone would call us within 48 hours. No one did. When I called AGAIN I was then told it was an actual outage - not just me. Honestly, I half suspected they were just saying that to get me off the phone - it somewhat comforts me to read someone else say that they were told there is an outage. I have yet to find any official acknowledgement of said outage. 

It's VERY likely I end up just calling to cancel.

Newcomer

Re: Spectrum TV Stream

I signed up yesterday. it worked last night, but doesn't work today. It shows up that it's in my services.

Trusted Helper

Re: Spectrum TV Stream


poorservice wrote:

I signed up yesterday. it worked last night, but doesn't work today. It shows up that it's in my services.


All customers posting in this thread,

 

My recommendation would be if you have a problem with Spectrum TV services and you have waited at least 48 hours if this is a new equipment install to post your city, state, and zip code so that the mods might be able to check this and see if this is a local or widespread issue?

 

I have had choppy video on Spectrum TV for years with my Windows 8.1  laptop visting the website, but excellent functionality on Windows 10 with my desktop.  You can read my thread here:

 

http://forums.timewarnercable.com/t5/Spectrumtv-com/Spectrum-TV-Great-in-Windows-10-Choppy-Video-in-...

 

Two other imprtant things:

 

In addition to your state, city, and zip.  Please post the computer/operating system that you are using along with any error messages that you get when trying to access Spectrum TV online.

 

Satch

 

 

Rookie

Re: Spectrum TV Stream

They have been telling me the same thing! I signed up for the Spectrum TV app and to stream it through my FireTV. It worked for about 3 hours on Friday, and nothing since then! I have called every day and all they tell me is that there's an outage and they dont know the ETA. However, Im not getting a error or anything, just stating that its not part of my subscription! Every time I call they confirm that its added on my account. So frustrating! 

Moderator

Re: Spectrum TV Stream

Good afternoon all. 

 

I did want to drop in and let you know that there is a known issue with the application/website. There have been a variety of reported issues. Our Developers are working to resolve the issue as quickly as possible and thank you for your patience!

 

 

 

@tpruitt09

 

Our Spectrum TV application is supported on

Available on: Computer • iOS (iPad®/iPhone®) • Xbox One™ • Android™ • Kindle Fire & HDX • Samsung Smart TV • ROKU®

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

 

Newcomer

Re: Spectrum TV Stream

Good luck signed up a week ago and still being told the same.  No steaming yet!!

Newcomer

Re: Spectrum TV Stream

WOW reading your posts is like reading my story word for word.   I signed up through chat on thursday morning told me would be ready in 2 hours.  Then 6 hours later i tried failed on website and on app.   Then called tech and to funny that on friday someone posted that they new there was an outage cause Tech support told me I needed to wait 72 hours.   So I did and it was monday that a tech told me there is an outage but didn't sound to sure of himself so called again and just the mention of spectrum website or app and right off the bat there is an outage.   

 

Well my zip code is 66048 on spectrum TV app I get the error below

 

Subscription Required

Use of this app requires a Spectrum TV subscription. DLI-1012

 

Using the website I just get a notice that not all channels will work or if I'm at hom just a window showing me other options to purchase tv.

 

Just taking a stab in the dark but of all you guys with this problem.   DO you guys only have the Stream purchased and no actual TV package?    I think that if the entire app had an outage there would be hundereds of people calling in and posting here.   

 

I only ask this question because alot of the FAQ's and other information suggests you must have a tv package to use Streaming but I have read the Streaming package and it says you don't .

 

If a spectrum representive is reading these.   It would be nice to post the exact issues with the app that people are having cause there is a good chance not everyone is having the same issue.

 

On a side note for any of you that don't have a tv package other than this streaming package.   Your ID and Pass now works on network sites and apps.   I was able to stream Live AMC and other channels.  Which I wasn't able to before I signed up for this service.