01-30-2017 02:47 AM
We see you're away from home
01-31-2017 08:19 AM
We are sorry to hear you have had so much trouble with the service.
When you say you are hardwired to the router, you are using a router connected
to a modem or do you have a modem/router combination.
While we have had some issues with the TWCTV product there may be another
underlying problem. If your connection is experiencing packet loss or
if the signal levels are poor this would cause the connection to your home
network enough to prompt that message.
If you would like for us to look further into the issue we would be happy to do so.
Please contact us directly at TWC_ForumsHelp
Please include your
1. Account number
2. Your username
3. Your computer operating system version
4. Browser name and version number
^TWC-Social Media Customer Care
Lead Moderator-Community Forums
03-04-2017 12:29 PM - edited 03-04-2017 12:31 PM
Same here ... After properly functioning for several years this issue started about 2 weeks ago on all of my devices at home (3 iOS devices, 4 PCs using IE11, Edge, Chrome, FF).
Curiously it was at the same time that the URL changed from video2.timewarnercable.com to the new redirect to watch.spectrum.net/livetv . Cable modem, router, cookies/cache all have been reset numerous times, and ipconfig /release and /renew on all PCs - no help.
After several calls to tech support I finally asked for Level 3 support and almost right away the guy said Spectrum dev needs to "Refresh the Entitlements" which could take anywhere from a few to 72 hours.
I'm hopeful now
03-04-2017 12:36 PM
FIXED!!! The "Refresh the entitlements" fixed the issue on ALL devices within 15 minutes after hanging up with the Level 3 support rep - so in summary:
Ask for Level 3 tech support.
Tell them to "Refresh the Entitlements"
04-10-2017 12:01 PM
See this post for more info http://forums.timewarnercable.com/t5/forums/v3_1/forumtopicpage/board-id/TWCTVLive/thread-id/2635/pa...