Newcomer

Not Connected to Network?

I am seeing the following message on my PC.

 

"You can only watch this title when connected to your home TWC WiFi network"

 

I am connected to my TWC Router via Ethernet and Wireless and I have re-booted both the PC and the Router.  This used to work.  Now it does not.

6 REPLIES
Expert

Re: Not Connected to Network?

unplug your cable box and cable modem for 5 minutes, plug them back in, somethings out of sync and that usually resets it

Robot Sad

Rookie

Re: Not Connected to Network?

This problem is not solved. Tried reset rounter, modem, waited for 10 mins. Still the same.

I am going to switch to AT&T

Moderator

Re: Not Connected to Network?

[ Edited ]

We would be happy to review this situation. We encourage you to contact us directly to look into this further. If you will contact us directly at TWC_ForumsHelp we ask that you please include your account number, service address associated with your account.


Thank you for participating in the Forums.


Regards,
Stephanie S.
TWC-Social Media Customer Care
Moderator - TWC Community Forums

Newcomer

Re: Not Connected to Network?

I tried to send a response to the link you included, but it has no user name and when I put in forumshelp it responds "There is no member with the username name."  Great customer service TWC.

Community Manager

Re: Not Connected to Network?

dcmkc

 

I apologize for the frustration.  Here is the correct link for private messages: TWC_ForumsHelp.

 


James M.
^TWC - Social Media Customer Care
Forum Moderator

Browser

Re: Not Connected to Network?

Why is this topic marked solved when there is no solution posted. It's just PM Spectrum. That is not a solution.