Observer

Error IGE- 9000

My Spectrum TV app won’t do anything other than show me the guide. Beyond that I get the error. What’s going on? I want to search and add to my dvr, but can’t do ANYTHING.
4 REPLIES
Rookie

Re: Error IGE- 9000

[ Edited ]

Same problem here!  Also can't use the guide search on DVR to find and record shows and when I try to play something previously recorded, there's a serious delay in selecting to watch or resume watching it.

Dt1
Newcomer

Re: Error IGE- 9000

We are having same issue! Spectrum app does not work on iPhone or iPad and we can't access on demand from cable box. I've noticed it happens a lot on Sunday afternoons with football and wondered if it is a server issue (??). Either way come on Spectrum!! Pay you too much money for this terrible service!

Observer

Re: Error IGE- 9000

I received an email asking if my problem was fixed and acceptable solution marked. NO. NO. NO.
Lead Moderator

Re: Error IGE- 9000

If your problems are continuing we encourage you to contact our Social Media Customer 

Care department. They can be reached at:

 

Twitter: @Ask_Spectrum
Facebook: https://www.facebook.com/Spectrum

 

You can also reach out to phone support 1-800-892-4357.

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums