Newcomer

Does your TV APP CONSTANTLY FREEZE????

[ Edited ]

How did you resolve this issue???  Calling into TWC is useless....ready to give them their stuff back.

4 REPLIES
Expert

Re: Does your TV APP CONSTANTLY FREEZE????

Yes... there is no error correction on it. If you have any signal level /noise ingress issues, it's really bad.

What speed internet do you have, what do you get and is this a wireless connection?

Need modems signal level and error log pages without resetting the modem.

 

Moderator

Re: Does your TV APP CONSTANTLY FREEZE????

I'm very sorry to hear about the app issues. So that we can get this to the appropriate location, can I have you post the device you are using, please?

<insert favorite quote here...>


Check out the FAQs for a quick answer to your questions. http://www.timewarnercable.com/en/support/all-faqs.html
Expert

Re: Does your TV APP CONSTANTLY FREEZE????

This is not an app issue, it is the data protocol that TWC is using,  trying to multicast via IPtv , appears to be a one way transmissions without error correction. If bytes are lost, it can take 1 to 5 seconds to get back in sync. any correcteds or uncorrecteds = a burp in the picture and or sound.

 

 On Amazon and netflix there is error correction and much less if any problem.

 

Newcomer

Re: Does your TV APP CONSTANTLY FREEZE????

 have been having the same issue for the past 2 months and twc/spectrum keep saying my roku box is outdated but it is one of the lates ones out.