03-27-2017 04:37 PM - last edited on 03-28-2017 06:20 AM by Julia_R
How did you resolve this issue??? Calling into TWC is useless....ready to give them their stuff back.
03-27-2017 07:33 PM
Yes... there is no error correction on it. If you have any signal level /noise ingress issues, it's really bad.
What speed internet do you have, what do you get and is this a wireless connection?
Need modems signal level and error log pages without resetting the modem.
03-27-2017 07:50 PM
I'm very sorry to hear about the app issues. So that we can get this to the appropriate location, can I have you post the device you are using, please?
03-27-2017 08:12 PM
This is not an app issue, it is the data protocol that TWC is using, trying to multicast via IPtv , appears to be a one way transmissions without error correction. If bytes are lost, it can take 1 to 5 seconds to get back in sync. any correcteds or uncorrecteds = a burp in the picture and or sound.
On Amazon and netflix there is error correction and much less if any problem.
03-29-2017 03:09 AM
have been having the same issue for the past 2 months and twc/spectrum keep saying my roku box is outdated but it is one of the lates ones out.