Newcomer

Does your TV APP CONSTANTLY FREEZE????

How did you resolve this issue???  Calling into TWC is useless....ready to give them their stuff back.

5 REPLIES
Expert

Re: Does your TV APP CONSTANTLY FREEZE????

Yes... there is no error correction on it. If you have any signal level /noise ingress issues, it's really bad.

What speed internet do you have, what do you get and is this a wireless connection?

Need modems signal level and error log pages without resetting the modem.

 

Moderator

Re: Does your TV APP CONSTANTLY FREEZE????

I'm very sorry to hear about the app issues. So that we can get this to the appropriate location, can I have you post the device you are using, please?


Tim K
Spectrum-Social Media Customer Care
Moderator-Community Forums
Expert

Re: Does your TV APP CONSTANTLY FREEZE????

This is not an app issue, it is the data protocol that TWC is using,  trying to multicast via IPtv , appears to be a one way transmissions without error correction. If bytes are lost, it can take 1 to 5 seconds to get back in sync. any correcteds or uncorrecteds = a burp in the picture and or sound.

 

 On Amazon and netflix there is error correction and much less if any problem.

 

Newcomer

Re: Does your TV APP CONSTANTLY FREEZE????

 have been having the same issue for the past 2 months and twc/spectrum keep saying my roku box is outdated but it is one of the lates ones out.

N/A

Re: Does your TV APP CONSTANTLY FREEZE????

I have this same problem on my Rca tablet, not my on lg stylo phone. Both using spectrum internet. At first i cleared the cache for TV app on my rca tablet it worked for a moment and then it started freezing. Before that i had problems with it freezing on on most channels except for the spectrum news channels... Id like to know what i can do to resolve it on my part... As i see its not an internet speed connection problem.. I run Netflix on all of devices with no problem.