09-15-2017 11:24 AM
This is day 3, was told by tech support over the phone on day 1, that I would get a call and resolution by day 3. It's almost noon at my house, no call yet.
09-15-2017 12:35 PM - edited 09-15-2017 12:36 PM
DGE-1001 is an authentication error and as suggested by @MsRaye, changing the password used to access the app should resolve the issue. In some cases, you may also need to change the username. You can manage your username and password by logging into your My Account and selecting "My Profile". Please allow 15 minutes for the password change to propagate the network and take effect. You may need to also restart your modem. If you need further assistance, let us know. You can also reach us on social media.
I hope this was helpful and thank you for participating in the Forums.
Spectrum Social Media Customer Care
Forums Community Manager
09-15-2017 04:32 PM
Actually Spectrum does advertise that their service includes the ability to use their service through multiple devices using the home spectrum wifi through their app. So it is part of the package and included in the billing for the contracted service. In fact I just received an email from spectrum featuring the app even though they are now aware it no longer works. Sounds like fraud to me.