Observer

Another outage here in Calif. (resolved 3/26/2018)

Is anybody working on this? Terrible service just terrible...

12 REPLIES
Participant

Re: Another outage here in Calif.

I am also having the outage here in So. Cal.  I get to the sight, has the black screen, but never get the options to Live, On Demand.  Just stays in the black screen with the never ending circle.

Newcomer

Re: Another outage here in Calif.

Same thing over here on the east coast- upstate NY
Not applicable

last 3 evenings - Can't watch on Roku app, Kindle app, computer browser, kindle browser

Last night, Thursday, 3/23/17,  was worse. Was watching the way I watch 95% of tv via my Roku 4 app. After 6pm I go to switch channels and get something about this data is unavailable at this time. Then I can't go back to the channel I was watching because of the same error. I log in and out of device. I restart the Roku and when I click the Spectrum TV app...after a long time it says: "We apologize, but we are unable to fulfill your request at this time. Please try again later."

This happened the previous 3 evenings but for shorter hours. Previous nights when I would click the Roku Spectrum TV app it would sometimes ask me to login again. That usually goes away with an exit and restart the app to be replaced with the above failure method.

So, last night I tried other ways to watch: Kindle Fire Spectrum TV app, Kindle Silk web browser, desktop computer web browser, laptop web browser. None of them would connect.

This seems like a pattern of when people are getting in from work that this happens. Too many users?

Last night there was no app/internet way to watch TV until about 11 pm, 5 hours later.

Totally unacceptable. I had to switch to watch from my tiny tv cable box that has no features.

Have you limited the bandwidth thus causing these problems?

Is there a technical problem at my home?

I keep seeing the answer is to uninstall and reinstall the Roku app. Nonsense. That does not work in this situation.

Solutions? Ideas? Troubleshooting ideas?

Community Manager

Re: last 3 evenings - Can't watch on Roku app, Kindle app, computer browser, kindle browser

Thank you for contacting us and I apologize for the service issues. There was an issue with Spectrum App impacting all platforms.  As of this morning, the issue has been resolved.  This may require that you delete and reinstall the app as well as restart the modem to resolve. 

 

If you are still experiencing a problem with the app, please let us know.  You can reach us by direct private message at Forums_Help.

 

James M.
Social Media Customer Care
Community Forums Moderator

Newcomer

Re: last 3 evenings - Can't watch on Roku app, Kindle app, computer browser, kindle browser

Can't you let the clients know when issues are being experienced so we don't sit her for couple of hours trouble shooting the issues and thinking it's our equipment and not failure of our following the trouble shooting steps? 

Lead Moderator

Re: last 3 evenings - Can't watch on Roku app, Kindle app, computer browser, kindle browser

3/26  

 

We are aware of an issue impacting the Spectrum TV App.

Technicians are aware and working diligently to restore services.

We apologize for the inconvenience and thank you for your patience.

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

Highlighted
Newcomer

App down and Online down

I have the bundle package...phone, cable and internet. recently your platforms have been down.  The only way to watch Spectrum is thru the box located in my bedroom. I cannot watch thru my Roku or thru online PC.  This has been happening for about a week. TV is in and out. I pay a lot of money each month NOT TO HAVE SERVICE???  Please advise what my compensation will be for this inconvenience.  

Newcomer

Re: App down and Online down

email...correction:  (email address removed for your security) 

 

Please see community guidelines here:  Community Guidelines

 

 

Rookie

Re: App down and Online down

I agree. App is down via WIFI and that is completely unacceptable. It's been down at least 3-4 hours. Sad why to run a Telecom. Heads outa roll some place.