02-14-2017 10:58 PM - edited 02-14-2017 11:00 PM
Edit the Subject Line for clarity. "Tech Support for Application." Next send a PM to this link:
At that link give the following information:
Name on Account
Application Being Used: (Remote DVR Manager? Spectrum TV? Phone?)
The problem you are having?
The Steps Support Can Take to try to Reproduce the Problem?
Operating System? Browsers Affected? Windows PC, MAC, Tablet? or combination of devices?
Spectrum will than investigate and open a troubleshooting ticket, if needed.
02-15-2017 08:53 AM
In addition, you can also post a general question on the forums. Things like error messages can be addressed without account information, and anyone else with the same issue may benefit from the information and/or solution.
TWC-Social Media Customer Care
Moderator - TWC Community Forums