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iOS App Playing Audio in Background

For the past week, at seemlingly random intervals, the iOS app will be playing the audio from the Live TV channel it was on previously. This will occur even if the device is in sleep mode, there is no indication from the system that the Spectrum app is playing audio in the system audio pull-up menu.

 

This has occurred on an iPad Pro 9.7 (iOS 11.4.1) and an iPhone 7 (iOS 11.4.1) both devices have been in sleep mode when this has occurred. The solution was to kill the app in the app switcher.

2 REPLIES
Community Manager

Re: iOS App Playing Audio in Background

We apologize for any poor experience.  If you require additional assistance, we encourage you to contact support directly.

 

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Re: iOS App Playing Audio in Background

This same issue has been happening to me for months. Pretty much once a day at random times the ipad will just start playing audio from Live TV. Sometimes it happens in the middle of the night.