Newcomer

TWC TV app not working on iPhone with IOS 10

The guide is blank, does not bring up the tv line up.  I have deleted and reinstalled the app, signed out and signed back in. 

 

When I open the app and go to the guide nothing comes up. 

 

Everything else seems to work fine.  Just the guide doesn't load. 

 

thank you,

js

3 REPLIES
Sharer

Re: TWC TV app not working on iPhone with IOS 10

Which iPhone model are you using?

Lead Moderator

Re: TWC TV app not working on iPhone with IOS 10

 

First step in resolving this would be to do a reset of your equipment.

Please unplug the power to your modem,  your router (if you are using one) and to 

your DVR or Set Top Box. Please plug in the power to the cable box and the modem.

Once those have rebooted go ahead and plug in the power to your router.

Once everything has rebooted please restart your mobile device and give that 

a shot.

 

If you are still having issues please feel free to contact us directly. TWC_ForumsHelp

Please do include your 

1. Your account number

2.Your username

Information on what steps you have taken thus far.

 

Thank you!

Julia R.
^TWC-Social Media Customer Care
Moderator-Community Forums

 

 

 

Rookie

Re: TWC TV app not working on iPhone with IOS 10

I find that I almost always have to fully power down the iPad and restart it before the app will work. Really annoying.