ems
Rookie

TWC TV App 4.10 / IOS 10.2 Issue

I have not been able to get my TWC TV app to work tonight. I updated to TWC 4.10 and am running IOS 10.2 on my Iphone SE. Also have the issue on my IPad and IPod. The app loads - but no video, sound and error when trying to use On Demand.
6 REPLIES

Re: TWC TV App 4.10 / IOS 10.2 Issue

They are having a lot of issues because of the switching over to the new Spectrum app
Rookie

Re: TWC TV App 4.10 / IOS 10.2 Issue

I'm having same issue

ems
Rookie

Re: TWC TV App 4.10 / IOS 10.2 Issue

Thanks for the heads up. I checked this AM and it is working again.
ems
Rookie

Re: TWC TV App 4.10 / IOS 10.2 Issue

It's back up for me this AM. Hope your app is working too.
Spectrum Employee

Re: TWC TV App 4.10 / IOS 10.2 Issue

Per technical support, there is a known issue they are tracking with this error coming up on all platforms. They're working on a resolution, but at this time their main effort is in getting the new Spectrum app completed and deployed since the plan is to use that app instead.

I've had some luck in closing and reopening the app a few times in rapid succession - it's no guarantee, but it's worked for my SmartPhone and the website.

N/A

Re: TWC TV App 4.10 / IOS 10.2 Issue

Some have said their app was working again.. was there something you did to get it working... I have a ball game to watch tonight? Lol