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Rookie

Spectrum app on iPad no longer works

Ever since the switch over from Time Warner to Spectrum, the tv app no longer works on my iPad. Constantly getting " live tv is not currently available" message.  Not a very happy subscriber

10 REPLIES
Newcomer

Re: Spectrum app on iPad no longer works

Mine just quit working yesterday. Curious if the latest update is killing us older iPad users. Mine is not young. Ipad2 I think running 10.2.1

Newcomer

Re: Spectrum app on iPad no longer works

Mobile app stopped working today on all devices. Rebooted modem/router. Now the app doesn't recognize me as a subscriber. It worked for 3 weeks. How disappointing. 

Rookie

Re: Spectrum app on iPad no longer works

TV app no longer works on iPad

 

Newcomer

Re: Spectrum app on iPad no longer works

Tried to Chat with Customer Service but they dropped out of the Chat because they didn't have a canned response...

 

Sailaja P: at 20:59:57

Thank you for contacting us. My name is Sailaja. I will be happy to help you. Please allow me a moment while I review the information you have provided.

Sailaja P: at 21:00:01

Hi Liz.

Sailaja P: at 21:00:07

Good Evening.

Sailaja P: at 21:00:31

I have reviewed the information regarding the app and the online.

Sailaja P: at 21:00:39

I will be glad to help you with that.

liz: at 21:00:40

Is there an outage with the Spectrum TV app? I cant watch online either. I am home now. On the home network

liz: at 21:01:06

It doesnt work on the ipad, my iphone or this computer.

Sailaja P: at 21:01:21

I apologize for the inconvenience.

Sailaja P: at 21:01:42

You're right, there is an update taking place with the app to enhance the features.

liz: at 21:01:59

Its not only the app but online too

liz: at 21:02:12

so you are updating the server? during primetime?

liz: at 21:02:37

Sounds like an outage

Sailaja P: at 21:02:38

As the online TV also works with the same features, the updates are also taking place with the Online TV too.

liz: at 21:02:59

sounds like an outage or a bug to me -- not a scheduled update. Correct?

Sailaja P: at 21:03:29

The update is with all customers who are subscribed for services.

Sailaja P: at 21:03:43

It's regarding removal of the bugs from the app.

liz: at 21:03:57

so this update is deliberately scheduled during Primetime, correct?

liz: at 21:05:51

How long will is the system scheduled to be offline?

liz: at 21:07:08

You must have a window to provide to the customers?

system: at 21:09:05

Chat not initialized.

system: at 21:10:58

Chat already ended

system: at 21:10:58

Trying to send a line, but there is no current chat session.

system: at 21:11:37

Chat already ended

system: at 21:11:49

Chat already ended

Community Manager

Re: Spectrum app on iPad no longer works

Thank you for contacting us. There was an issue with Spectrum App impacting all platforms. As of this morning, the issue has been resolved. If you are still experiencing a problem with the app, please let us know.

 

James M.
Social Media Customer Care
Community Forums Moderator

Rookie

Re: Spectrum app on iPad no longer works

 I am still having trouble. Cannot access spectrum TV app on I pad..  Weeks for the past two weeks I've been getting the same message that the app is unavailable please retry . What's the solution to correct the issue? 

Community Manager

Re: Spectrum app on iPad no longer works

@Rexsdad88

 

I apologize for the frustration.  The area wide issue impacting the Spectrum App on all platforms has been resolved.  I included a link to FAQ for the Spectrum App for Apple.  If you still need assistance, please contact us by direct message at Forums_Help

 

James M.
Social Media Customer Care
Community Forums Moderator

Newcomer

Re: Spectrum app on iPad no longer works

have to call almost everyday......really unhappy with this Cable Company. Support people are nice but the company itself is a dinosaur.

33
Newcomer

Re: Spectrum app on iPad no longer works

Not true! Not fixed! Very frustrated with this company. Talk about a new day (all your lame commercials) I'd go back to the old days of Time Warner if I could.