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Rookie

Spectrum app on iPad no longer works

[ Edited ]

Ever since the switch over from Time Warner to Spectrum, the tv app no longer works on my iPad. Constantly getting " live tv is not currently available" message.  Not a very happy subscriber

9 REPLIES
Newcomer

Re: Spectrum app on iPad no longer works

Mine just quit working yesterday. Curious if the latest update is killing us older iPad users. Mine is not young. Ipad2 I think running 10.2.1

Newcomer

Re: Spectrum app on iPad no longer works

Mobile app stopped working today on all devices. Rebooted modem/router. Now the app doesn't recognize me as a subscriber. It worked for 3 weeks. How disappointing. 

Rookie

Re: Spectrum app on iPad no longer works

TV app no longer works on iPad

 

Newcomer

Re: Spectrum app on iPad no longer works

Tried to Chat with Customer Service but they dropped out of the Chat because they didn't have a canned response...

 

Sailaja P: at 20:59:57

Thank you for contacting us. My name is Sailaja. I will be happy to help you. Please allow me a moment while I review the information you have provided.

Sailaja P: at 21:00:01

Hi Liz.

Sailaja P: at 21:00:07

Good Evening.

Sailaja P: at 21:00:31

I have reviewed the information regarding the app and the online.

Sailaja P: at 21:00:39

I will be glad to help you with that.

liz: at 21:00:40

Is there an outage with the Spectrum TV app? I cant watch online either. I am home now. On the home network

liz: at 21:01:06

It doesnt work on the ipad, my iphone or this computer.

Sailaja P: at 21:01:21

I apologize for the inconvenience.

Sailaja P: at 21:01:42

You're right, there is an update taking place with the app to enhance the features.

liz: at 21:01:59

Its not only the app but online too

liz: at 21:02:12

so you are updating the server? during primetime?

liz: at 21:02:37

Sounds like an outage

Sailaja P: at 21:02:38

As the online TV also works with the same features, the updates are also taking place with the Online TV too.

liz: at 21:02:59

sounds like an outage or a bug to me -- not a scheduled update. Correct?

Sailaja P: at 21:03:29

The update is with all customers who are subscribed for services.

Sailaja P: at 21:03:43

It's regarding removal of the bugs from the app.

liz: at 21:03:57

so this update is deliberately scheduled during Primetime, correct?

liz: at 21:05:51

How long will is the system scheduled to be offline?

liz: at 21:07:08

You must have a window to provide to the customers?

system: at 21:09:05

Chat not initialized.

system: at 21:10:58

Chat already ended

system: at 21:10:58

Trying to send a line, but there is no current chat session.

system: at 21:11:37

Chat already ended

system: at 21:11:49

Chat already ended

Community Manager

Re: Spectrum app on iPad no longer works

[ Edited ]

Thank you for contacting us. There was an issue with Spectrum App impacting all platforms. As of this morning, the issue has been resolved. If you are still experiencing a problem with the app, please let us know.

 

James M.
Social Media Customer Care
Community Forums Moderator

Rookie

Re: Spectrum app on iPad no longer works

 I am still having trouble. Cannot access spectrum TV app on I pad..  Weeks for the past two weeks I've been getting the same message that the app is unavailable please retry . What's the solution to correct the issue? 

Community Manager

Re: Spectrum app on iPad no longer works

@Rexsdad88

 

I apologize for the frustration.  The area wide issue impacting the Spectrum App on all platforms has been resolved.  I included a link to FAQ for the Spectrum App for Apple.  If you still need assistance, please contact us by direct message at Forums_Help

 

James M.
Social Media Customer Care
Community Forums Moderator

Newcomer

Re: Spectrum app on iPad no longer works

have to call almost everyday......really unhappy with this Cable Company. Support people are nice but the company itself is a dinosaur.

33
Newcomer

Re: Spectrum app on iPad no longer works

Not true! Not fixed! Very frustrated with this company. Talk about a new day (all your lame commercials) I'd go back to the old days of Time Warner if I could.