Newcomer

Spectrum TV app not working with error code IUC-9000

As the title says, I’m unable to get the Spectrum TV app to work on 2 separate iPads. 

 

The error code is IUC-9000

 

anyone familiar with this error message and what I can do to clear it?

11 REPLIES
Rookie

Re: Spectrum TV app not working with error code IUC-9000

Same with me in Charlotte.   It means they have a problem and this won't clear until Spectrum fixes their issue.   Keep trying back.

Newcomer

Re: Spectrum TV app not working with error code IUC-9000

Also an issue in New York.  I am not happy with yesterday’s update.  More bugs than before.

Re: Spectrum TV app not working with error code IUC-9000

Same error in Wisconsin....Spectrum doesn't work more than it works. Every time they upgrade it gets worse.  Really bad customer service and getting worse every month.

Established Sharer

Re: Spectrum TV app not working with error code IUC-9000

There’s a big internet outage impacting multiple markets.

Re: Spectrum TV app not working with error code IUC-9000

Having same issue.... on iOS and on Xbox
Newcomer

Re: Spectrum TV app not working with error code IUC-9000

Having the same problem in San Antonio TX

Newcomer

Re: Spectrum TV app not working with error code IUC-9000

For real!  I now have them on my speed dial!

Re: Spectrum TV app not working with error code IUC-9000

Arlington, TX same problem as of Nov 11:  ICM-1502 plus one more problem. Also won’t give access to DVR Manager: error  ICM-9000. I have spent wasted hours on the phone going through all the reloads, reboots, app remove and replaces, all to no avail.  Same problem with both iPhone or iPad and I have latest iOS. Btw my at home interface with handheld remote works fine. But mobile access DOES NOT. Sad!

Re: Spectrum TV app not working with error code IUC-9000

Well this is embarrassing. Of all the things the telephone support told me to do they never said unplug the box for a while. They did remote reboots but evidently that has a very different effect on the box than unplug the power. I just did it for 1 hr, plugged it back in and.... voila! I have access to DVR Mgr and can record. Fingers crossed!! Hope this helps someone else.