02-02-2017 07:47 PM
New Spectrum TV app won't start. After reinstalling the app, rebooting the iPhone, and restarting the set top box, I still get error "We're sorry, something didn't work quite right. Please try again later. (9223372036854775807)"
Solved! Go to Solution.
02-03-2017 10:35 AM
I apologize for the service issues. Did you restart the modem as well? Are you connecting on your home network?
Social Media Customer Care
Community Forums Moderator
02-03-2017 11:02 AM
I've experienced no issues with my modem, however, I just did the following and it now works.
1) Turned off my iPhone.
2) Turned off my iPad.
3) Manually restarted the Modem.
4) Restarted the set top box.
5) Turned on the iPad & iPhone.
Apps on both devices worked. i tried everything but restarting the modem last night.
02-03-2017 12:33 PM
I'm in central NY and had the same issue Monday/Tuesday. Now the app is there but the connectivity is so slow . Other times , when it does connect, I then cannot receive individual networks because, again, the connectivity is so very slow. We've been experiencing slow to no connection off and on for a few months and thought that since the "merger" was complete" these problems would be resolved. Sigh. Our bad for thinking such thoughts or expecting such service. It's just gotten much worse. Good luck to you !!!
02-05-2017 08:34 AM
@Rainybeaches I would encourage you to post your connectivity troubles in
the connectivity section. You will find a multitude of forums participants happy
to help troubleshoot.
If you would prefer to have us troubleshoot the issue we would be happy to
look into the issues. We can be reached directly TWC_ForumsHelp
^TWC-Social Media Customer Care
Lead Moderator-Community Forums