Observer

Spectrum TV App won't load on iPad, Roku, Samsung Smart TV

For a few days now, the Spectrum TV app on all my devices-iPad, Roku, Samsung Smart TV- will not load. I have uninstalled and reinstalled the app on my iPad and still get the same message-We're sorry, something didn't work quite right. Please try again later.  I have seen some answers in other forum topics to reset my Spectrum account password. This has not resolved my issue. In fact, on all my devices I cannot even get to settings to enter my new password because the apps simply don't load.

2 REPLIES
Expert

ave you reset your cable boxes and modRe: Spectrum TV App won't load on iPad, Roku, Samsung Smart TV

Have you reset your cable boxes and modem?

 

Lead Moderator

Re: Spectrum TV App won't load on iPad, Roku, Samsung Smart TV

 

If you have tried the steps found here in the forums and have not found resolution we encourage you to contact support directly for further assistance.

 

Please contact us at

 

Twitter: @Ask_Spectrum
Facebook: https://www.facebook.com/Spectrum

or by phone if you prefer 1-800-892-4357

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums