Observer

Spectrum TV App won't load on iPad, Roku, Samsung Smart TV

For a few days now, the Spectrum TV app on all my devices-iPad, Roku, Samsung Smart TV- will not load. I have uninstalled and reinstalled the app on my iPad and still get the same message-We're sorry, something didn't work quite right. Please try again later.  I have seen some answers in other forum topics to reset my Spectrum account password. This has not resolved my issue. In fact, on all my devices I cannot even get to settings to enter my new password because the apps simply don't load.

2 REPLIES
Expert

ave you reset your cable boxes and modRe: Spectrum TV App won't load on iPad, Roku, Samsung Smart TV

Have you reset your cable boxes and modem?

 

Lead Moderator

Re: Spectrum TV App won't load on iPad, Roku, Samsung Smart TV

[ Edited ]

 

If you have tried the steps found here in the forums and have not found resolution we encourage you to contact support directly for further assistance.

 

Please contact us at

 

Twitter: @Ask_Spectrum
Facebook: https://www.facebook.com/Spectrum

or by phone if you prefer 1-800-892-4357

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums