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Newcomer

Spectrum TV App not working

So my app isn’t letting me log in on my iPhone. It says My username and password do not match. I’ve changed my password, deleted the app off my phone and even did the ole android trick of powering off my phone and turning it back on. It’s giving me a code ILI-9000. I just wanna watch Queen Sugar and Power 😩😩 help
1 REPLY
Community Manager

Re: Spectrum TV App not working

@Kalani

 

ILI-9000 is an authentication error.  This usually happens when there has been a change on the account, like a transfer to a new address.  If this is the case, then you will need to create a new profile for the new account.   

 

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