05-17-2016 11:04 PM
I have been using the iOS app with no problems and used once after the latest update. Since a few days ago every time I open the app:
"Live tv/on demand unavailable"
"The account holder has either blocked access to this feature or does not subscribe to an eligible video package (107)"
so far I have tried:
signing out and back in of app
resetting cable box
signed into account with no restrictions noted
called customer service that said no restrictions on account
same error on two iPads and two iPhones either on or off home wifi
hopefully someone can help!
05-19-2016 08:27 AM
We would be happy to look into this further for you. If you will please contact us
directly @ TWC_ForumsHelp
Please include your
1. Account number
3. Have you been able to utilize TWCTV from any other devices?
Look forward to hearing from you.
TWC-Social Media Customer Care
Moderator - TWC Community Forums
12-04-2016 01:06 PM
I've been getting the same error since Spectrum took over TWC in October--if anyone figures it out, please let me know. It is driving my wife and kids crazy because they are used to watching TV on mommy's iPad and the Roku in the playroom.