Rookie

Getting a VPN error on IOS Spectrum App

I keep getting an error when watching the Spectrum app. The error asks to restart the app works for a few minutes then the error comes back. Very frustrating. Please help!
13 REPLIES
Community Manager

Re: Getting a VPN error on IOS Spectrum App

What is the iOS device and which version is it running?  Also, which version of the app are you using ?  

Rookie

Re: Getting a VPN error on IOS Spectrum App

App version 6.9 (274)
iOS version 11.3
iPhone X
Community Manager

Re: Getting a VPN error on IOS Spectrum App

Thanks.  Deleting and reinstalling the app usually resolves most issues.  If it does not, please reply back with the exact error message.  Include a screen shot, if possible.  

Rookie

Re: Getting a VPN error on IOS Spectrum App

I deleted and reinstalled the Spectrum app but still getting the error but not as often.
Rookie

Re: Getting a VPN error on IOS Spectrum App

The error message:
This app doesn’t support VPN. Please turn offVPN in settings,and then restart the app. IFE-1002

I don’t have VPN turn on, after I relaunch the app it works fine for a while.
Community Manager

Re: Getting a VPN error on IOS Spectrum App

@Edgar-mad

 

Thanks.  We would like to investigate this matter further.   You can contact us by direct message  @Forums_Help, or if you prefer,  you can contact our Social Media Customer Care team:

 

Twitter: @Ask_Spectrum
Facebook: https://www.facebook.com/Spectrum

 

 

Participant

Re: Getting a VPN error on IOS Spectrum App

Do you see "VPN" at the top left of your screen next to the Wifi or LTE indicator?  If yes, your device is configured to use a VPN.

 

If not, do you know if the router you're connected to is using a VPN?  Because that would cause the same issue.

 

Regards, Patrick

Newcomer

Re: Getting a VPN error on IOS Spectrum App

I am getting the same message. No VPN on. None on my router.
Newcomer

Re: Getting a VPN error on IOS Spectrum App

I have the same problem.  I can't even get the app to load at all.  It crashes before getting to the home page in most cases.  I have IOS 11.4, app version 6.12.  I see the VPN error when I'm swiping the app to close it.  I've restarted my phone and nothing.