07-24-2016 07:31 PM
The TWC TV app suddenly says I am away from home when, in fact, I am home on my TWC network. I have never had this issue before and have not changed anything in my setup. Is there a quick fix for this?
Solved! Go to Solution.
07-25-2016 05:20 AM
When this message is displayed that means the billing system is not able to verify the IP address you are
using as connected to your home. The system is out of sync.
The process that normally will correct this is to unplug the power to your modem and if you are using a router you would want to unplug that also.
Please plug back in modem, after the modem completely reboots please plug in the power to your router.
After the router reboots, log back into the App. This should take care of it. If not please contact us
for further research.
TWC-Social Media Customer Care
Moderator - TWC Community Forums
10-29-2016 05:52 AM
Maybe your problem is solved now, but I've had this happen as well on my iPad, and when it happens, I turn off Wi-Fi on the iPad, then turn it back on to log back into my wi-fi and then everything is OK.