Sharer

App shows incorrect channel for Charlotte NC

Channel 1255 on the Charlotte lineup is Bounce TV,  WBTV 3.2.

 

However, the guide in the iOS app shows 1255 as THIS TV.

 

Thoughts?

5 REPLIES
Lead Moderator

Re: App shows incorrect channel for Charlotte NC

@stannc 

Are the rest of the channels correct? When did you notice this change? 

 

Regards,
Julia R.
^TWC-Social Media Customer Care
Lead Moderator-Community Forums

Sharer

Re: App shows incorrect channel for Charlotte NC

Julia,

 

As far as I can tell, there are no other issues. However, I did not notice this channel difference  until recently.

 

Thank you.

Lead Moderator

Re: App shows incorrect channel for Charlotte NC

@stannc  I apologize for the delay in response.

 

If you will please check that for me now I would appreciate it. 

We do have your account information from previous conversations, this 

is the same account/ID you were using previously correct? 

 

Regards,
Julia R.
^TWC-Social Media Customer Care
Lead Moderator-Community Forums

Sharer

Re: App shows incorrect channel for Charlotte NC

Julia,

 

It still shows ThisTV on channel 1255.

 

This is an improvement from the past week, when it showed the logo for WPIX New York on the listings for WCNC in Charlotte, NC.

Lead Moderator

Re: App shows incorrect channel for Charlotte NC

Thank you for the update!

 

I will see if we can have this looked into further. 

 

If you use the app to tune to the channel on the TV set are you going to the 

correct channel? 

 

Regards,
Julia R.
^TWC-Social Media Customer Care
Lead Moderator-Community Forums