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Rookie

App makes me login every time I open it

The app used to remember me. Now I have to enter my password every time I go into the app.
9 REPLIES
Expert

Re: App makes me login every time I open it

Wireless?

at home?

at hot spots?

 what device/OS?

 

Rookie

Re: App makes me login every time I open it

Everywhere. Does not matter where I am. I am using an iPhone 6s
Expert

Re: App makes me login every time I open it

Is this the TWCTV ap?

 

Newcomer

Re: App makes me login every time I open it

Same here... It's on my iPad.

Lead Moderator

Re: App makes me login every time I open it

Please give this a shot to fix the issue  you are experiencing. 

 

1. Log in to the TWCTV App.

2. Turn "Remember Password" feature OFF in System settings for the TWC TV App

3. Go back and Log Out of the TWCTV App

4. Close out the TWCTV App by hitting the Home button twice and swiping up 

5. Now log into TWC TV again

6. Go back to settings and toggle ON he "Remember Password" for the TWCTV App 

7. Double click the home button and close the TWCTV App one more time.

 

When you open the TWCTV App you may need to login one more time but this should remedy the situation. 

 

If you are still having trouble please let us know. 

 

Regards,
Julia R.
^TWC-Social Media Customer Care
Moderator-Community Forums

 

 

 

Rookie

Re: App makes me login every time I open it

I went into the settings but there is no option to remember password. I get:

Devices

Favorites

Parental Control

Privacy/Legal

Feature Tours

Closed Captioning

Clear On Demand History

Sign Out

Lead Moderator

Re: App makes me login every time I open it

[ Edited ]

@piasalady Apologies for not elaborating on this further.

You want to go to the Apple Device Settings, on the screen that comes up you will want to scroll down until you see  the TWCTV application and click on that. You will see the option 

there. 

 

You are looking for this icon on your phone

apple device.JPG

 

Hope that helps. 

Regards,
Julia R.
^TWC-Social Media Customer Care
Moderator-Community Forums

 

Rookie

Re: App makes me login every time I open it

Thanks. That did the trick.

Re: App makes me login every time I open it

This did not work. I use this app every day on iPhone and 2 different iPads, and have never had to enter password every time I open the app. This is a new issue that just started a few days ago.