MT5
Spectator

Re: TWC Roku app not working

On Roku home menu:
Home button 3x, Up 2x, right, left, right, left, right.
Ok to restart.
Once it restarts do this a second time.
You can not pause when pressing buttons, or it will not work. This is a short term fix, because eventually you will have to do it again. I got this solution from a TWC rep and a Roku rep at different times.

Re: TWC Roku app not working

Try restarting your modem/wireless router
Spectator

Re: TWC Roku app not working

Hi,

I have twc cable tv and internet as well as twc  app on roku.

 

All was fine until a few days ago when app required me to sign back in. Did so and receive error message about needing to be on twc modem. I am and have been. 

Reset modem, no joy

Uninstalled and reinstalled app 4 times, no joy

Restarted roku, no joy

Factory reset roku, a royal pain as must enter passwords for all other apps.

Enter for twc and same  stupid message.

 

Frustrating and caused by your faulty protection software I presume.

 

Really don't want to enter passwords the the 56th time. Hope you can help.

Jim

 

 

Re: TWC Roku app not working

My app says that I can't access TWC app without a cable box. I have a Roku SE. On my Roku streaming stick it works fine as well as my roku 2!
Spectator

Re: TWC Roku app not working (RESOLVED!)

 

Thanks TWC people for your help.

 

Rookie

Re: TWC Roku app not working

We are having the same issue. I've tried uninstalling and reinstalling the TWC app, but it's still throwing an error message ("Session Error"). I'm really getting frustrated.
Lead Moderator

Re: TWC Roku app not working

In the case of "Session Time out" there is a step you can take you may not have

done, please let us know if this does not work for you.

 

Through your Roku settings please select to power off. Once this 

powers off, leave it off for just a little bit. (30 seconds-1 minute or so) then 

turn it back on.

You should have to log back in, this should resolve that error. 

 

Regards,
Julia R.
^TWC-Social Media Customer Care
Moderator-Community Forums

Rookie

Re: TWC Roku app not working

I am also unable to get the app to work.  Worked fine for several months , now sometime last week it has quit working.  I have removed and reinstalled the app.  No help.  All other apps are working, except I had to reinitialize all of them with a code.

 

I get the following "We apologize, but we are unable to fulfill your request at this time. Please try again later."  I have been trying for several days now....HELP.

Lead Moderator

Re: TWC Roku app not working

@Cyclonemike We would be happy to look into this for you. 

 

If you will please contact us directly at TWC_ForumsHelp we can look 

into this further for you. 

 

Regards,
Julia R.
^TWC-Social Media Customer Care
Lead Moderator-Community Forums

Rookie

Re: TWC Roku app not working

This morning I once again rebooted the TWC Modem and restarted the ROKU device and it worked!!!!  I guess the fifth or sixth time was the charm.  Don't know what was different or what happened, but at least I can watch TV in my office and kitchen again.  Good news since I am adding another Roke to the lineup today.