09-03-2016 06:28 AM
09-29-2016 05:55 PM
I have twc cable tv and internet as well as twc app on roku.
All was fine until a few days ago when app required me to sign back in. Did so and receive error message about needing to be on twc modem. I am and have been.
Reset modem, no joy
Uninstalled and reinstalled app 4 times, no joy
Restarted roku, no joy
Factory reset roku, a royal pain as must enter passwords for all other apps.
Enter for twc and same stupid message.
Frustrating and caused by your faulty protection software I presume.
Really don't want to enter passwords the the 56th time. Hope you can help.
10-14-2016 07:49 PM
11-05-2016 06:06 PM
11-07-2016 06:45 AM
In the case of "Session Time out" there is a step you can take you may not have
done, please let us know if this does not work for you.
Through your Roku settings please select to power off. Once this
powers off, leave it off for just a little bit. (30 seconds-1 minute or so) then
turn it back on.
You should have to log back in, this should resolve that error.
^TWC-Social Media Customer Care
11-26-2016 08:19 PM
I am also unable to get the app to work. Worked fine for several months , now sometime last week it has quit working. I have removed and reinstalled the app. No help. All other apps are working, except I had to reinitialize all of them with a code.
I get the following "We apologize, but we are unable to fulfill your request at this time. Please try again later." I have been trying for several days now....HELP.
11-27-2016 09:07 AM
This morning I once again rebooted the TWC Modem and restarted the ROKU device and it worked!!!! I guess the fifth or sixth time was the charm. Don't know what was different or what happened, but at least I can watch TV in my office and kitchen again. Good news since I am adding another Roke to the lineup today.