This error is so annoying. You have to watch cable box for awhile so your app starts working again. Obviously they want to charge us for cable box! Worked on it with tech support, installed, removed, reinstalled, rebooted, he said your cable remembers after while your channels. Have to watch box daily and then switch. This is just plain hateful for the price the are charging us.
@Skp705 This is not the case.
You are required to have video equipment (provided you are not a streaming only customer) You do need to have it plugged (to the coax and power) but you do not need to watch it if you don't want to. The issue is the communication between your cable box and our network/billing system, it is an authentication issue. If there are signal issues or a problem with the cable box (defective etc) we would need to look into that. It is not dependant on your actually watching programming through it.
If you are continually having problems we would encourage you to contact our Social Media Customer Care team for further assistance.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums
2 hours ago