This is NOT solved, never has been. Constant issues with TWC - been a customer for 20 years and it steadily declines. Since the new Spectrum app, I get service unavailable most of the time. Quit marking these as solved - they aren't solved!!
Subject says it all. Happened about 10 days ago. All fine then purple screen and black screen. So what are my alternatives to TW/Spectrum? I also lost a rr account on my android. So Im open to switching companies, but are unfamiliar with options for Netflix and Amazon, etc.
I have spent over 2 weeks now with the Spectrum forum support to no avail. You are not alone. The channels are also missing from the browser based viewing, and android and iOS apps. They so far have had me do a bunch of "trouble shooting" when the problem is clearly on their on end. Do not bother with the busy work.
I have spent 2 weeks jumping through the hoops via this forum tech support.. the most recent suggestion was to DELETE MY USER ID lol.. like OK BRO.. SURE.. this is rediculus .. it obvious it is a problme on their end.. it preventing streaming from the browser , roku, iOS and android from working. Contacting them through the forum is just a waste of time.
I don't know why you would be having trouble with your Roku missing channels. I also use a Roku player with the Spectrum application ahead of my TV; it has worked flawlesssly from the day I installed it, over a year ago. No missing channels or other issues, except for occasional stream freezes during bad weather. I do not have any digital cable equipment here (the cable connects to my TV through my VCR), but I do have a cable modem for home telephone, Internet and also to provide a wireless (WiFi) connection for my Roku player.
I would try rebooting your Roku by disconnecting the power cube for about a minute, then plugging back in. (The cable modem may have to be rebooted as well by unplugging it from AC power for the same length of time, then plugging it back into the power socket on the back of the modem.) When the blue indicator light on the front of the Roku stops blinking, the unit is ready to use, and it should operate normally. You may have to re-enter your login credentials (user name and TWC/Spectrum password) if you get an onscreen request to do so. You must also have at least one piece of digital equipment on your account in order for the Roku player to work properly, or at all.
First of all I have one TV connected to one of the newer DVR cable boxes and 2 Roku TV’s. A week ago Sunday, we were watching a program on channel 1012, CBS, on the cable TV and the picture first froze, pixelated badly for several seconds and then went out completely. I checked other channels and they were working fine.
After about 5 minutes broadcast resumed and all seemed good. Later that evening I turned on the Roku TV in the bedroom and noticed channel 1012 was no longer displayed on the guide. I then tried a second Roku TV which I use in my office as a monitor/TV. Same results, channel was missing there also. The Roku TV’s I have are Insignia/Roku sold by Best Buy. The next day, I contacted their support line for the TV and spoke with a technician. He indicated that they had received several calls regarding channels disappearing, and recommended that I contact the cable provider.
The Technician at Spectrum/TWC had me unplug the TV, the modem and my wireless router and see if that resolved the issue and that didn’t help. I started reading the Blogs on this and have tried all of the potential solutions from changing my password and power cycling everything to doing a factory reset and reload the individual apps, reaching the same conclusion that the problem is indeed with the TWC.
Don’t waste your time trying to resolve the problem locally.