Forums are primarily Peer to Peer support. If the steps that have been outlined that
have worked for some of your peers have not worked for you we would suggest
contacting Spectrum directly for support.
In some cases the issue is something we know about and are working to resolve, this
cannot however be applied like a blanket. In some cases it is a problem with an individual
account. This can only be determined by Spectrum.
We can be reached directly at
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums