Community Manager

Update: Roku P-6 Errors

We have been working with Roku to resolve the ongoing P-6 error encountered when using the TWC TV app.  We do not have a firm ETR. However (as several community members have already posted in other threads) there is a workaround from Roku: 

 

Step 1: From the Home screen, ask the customer to press the following button press on their remote : Home 3x, Up 2x, Right, Left, Right, Left, Right

 

Step 2: Press OK to "Enable installer and restart". This will put the player into developer mode and reboot the player.

 

Step 3: Once the player is back to the Homescreen, follow Step 1 again to enter into the Developer Settings screen

 

Step 4: Press OK to Disable installer and restart. This will take the player out of Developer mode.

 

Once the player is back to the Homescreen, please try and play content from the TWC Channel. This should resolve the issue.

 

For clarification, we have not discontinued support for older Roku units, however for best performance we recommend current generation Roku boxes inlcuding:

 

Roku 2 (model 4210X)

Roku 3 (model 4230X)

Roku 4 (model 4400X)

Streaming Stick HDMI (3500X)

 

Additoinally, the prior generation Roku 3 (model 4200X) generally performs well.

 

Thank you for your patience and understanding.

 

 

 

Spectrum-PhilB
Community Manager