Rookie

Trouble with Roku on Wireless

I had issues in June with the TV app on Roku "loading" every 10 mins or so or dropping the network connection. It started working well until about a week ago. Now the app is buffering again frequently and at times dropping the connection. I have reloaded the channel with no results. No problem on the hardwired box. Just the roku app on the wireless connection. It was doing well until recently -- now we are back to not being able to watch a full show. UGH!!!

3 REPLIES
Lead Moderator

Re: Trouble with Roku on Wireless

Good morning @Coadams

 

If you are not having trouble with the hardwired device and only with the wireless,

the problem is not the app but the wireless connection.   Are you using your 

own router or a Spectrum leased one? 

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

Rookie

Re: Trouble with Roku on Wireless

Hi!! Thank you for your reply. I am using the Spectrum box. But I am not having issues with any other Roku stations or my internet connection.
Lead Moderator

Re: Trouble with Roku on Wireless

So that we are clear, you have no trouble with the App on a hardwired connection.

You are only having trouble with the Roku that is wireless? 

 

If you hardwire that Roku are you seeing the same behavior? 

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums