Rookie

TWC TV apps failing on all devices

This morning I get the message 'The program you have requested is only available when you are accessing this video service in your home, using a cable modem authorized by Time Warner Cable'.    This is on a Roku 3.

 

All other iOS devices and kindle fire think that we're away from home on wifi.  (suggesting that the authorized customer cable modem is not recognized).    Obviously the cable modem is valid, I'm on this forum using Road Runner from home.

 

Anyone else?

5 REPLIES
Rookie

Re: TWC TV apps failing on all devices

Back up and running.    Either a temp glich or thanks to TWC for fixing it, whichever is appropriate. 

Expert

Re: TWC TV apps failing on all devices

if it happens again, unplug the modem and cable box for 15 seconds, and see if they work after resets...

 

Highlighted

Re: TWC TV apps failing on all devices

Having this problem on my Roku TV now and have been told there is currently no fix.

Re: TWC TV apps failing on all devices

Doesn't work

Re: TWC TV apps failing on all devices

Not fixed on my Roku TV and I was told this is a current, known issue to do with the emergency alerts sending out data.