07-22-2016 11:43 AM
08-28-2016 04:49 PM
This problem began happening last week. NESN will not show up in the ROKU or on a Samsung smart tv. I have tried delecting and reinstalling the app on the ROKU's several times along with resetting the ROKUs by unplugging and my shutting down through the app.
I am wondering why this seems to be a reoccuring issues that does not get resolved by TWC?
09-03-2016 06:28 AM
09-29-2016 05:55 PM
I have twc cable tv and internet as well as twc app on roku.
All was fine until a few days ago when app required me to sign back in. Did so and receive error message about needing to be on twc modem. I am and have been.
Reset modem, no joy
Uninstalled and reinstalled app 4 times, no joy
Restarted roku, no joy
Factory reset roku, a royal pain as must enter passwords for all other apps.
Enter for twc and same stupid message.
Frustrating and caused by your faulty protection software I presume.
Really don't want to enter passwords the the 56th time. Hope you can help.
09-30-2016 09:37 AM
Please contact us directly via the following private LINK and we would be happy to look into this for you. Please include your account or phone number in your response.
TWC Community Moderator
10-14-2016 07:49 PM
11-05-2016 06:06 PM
11-07-2016 06:45 AM
In the case of "Session Time out" there is a step you can take you may not have
done, please let us know if this does not work for you.
Through your Roku settings please select to power off. Once this
powers off, leave it off for just a little bit. (30 seconds-1 minute or so) then
turn it back on.
You should have to log back in, this should resolve that error.
^TWC-Social Media Customer Care