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Observer

TWC App Skipping and Buffering Issues

I purchased the Roku streaming stick for one TV and it seemed to work really well. I purchased the Roku SE for another TV and initially it seemed to work well. In the past month or so I've had issues with skipping where the voice drops out and the stream jerks a bit. This happens on both TVs when steaming through the TWC app. Last night I had issues with buffering, which I hadn't encountered before. This is definitely an app issue because the Roku devices and my wireless connection work fine with Netflix. 

40 REPLIES
Expert

Re: TWC App Skipping and Buffering Issues

What speed are you paying for and getting?

What's your zip code?

Cope and paste a tracert to TWCTV.cim

 

You could also be having a signalissue, copy and paste the modems signal level and error log pages.

 

If these are connected wirelessly, see if they work better with a wired connection

 

Observer

Re: TWC App Skipping and Buffering Issues

It's not the connection. A tech was here last week and the speeds are all fine. No issues at all with Netflix, just the TWC app.
Expert

Re: TWC App Skipping and Buffering Issues

[ Edited ]

PurpleCat wrote:
It's not the connection. A tech was here last week and the speeds are all fine. No issues at all with Netflix, just the TWC app.

"are all fine"....

What speed are you getting?

Is this wireless?

 

Please post the level page and a tracert to twctv,com....

 

Observer

Re: TWC App Skipping and Buffering Issues

MsRaye, I'm not exactly sure what you are recommending, the download speed is 17.6 Mbps. My wireless link speed is 65 Mbit/s with a transmit rate of 72. Are you suggesting I post this information to another forum?

Expert

Re: TWC App Skipping and Buffering Issues

If you are only paying for 15/1 service, you can't stream more than one device at a time

that's what the 17.6 Mbps seems too indicate.

 

Run a tracert to twctv.com and paste the results here.

 

go to 192.168.0.1 or 192.168.100.1 copy and paste the modems signal level and error log pages here.

 What's your zip code?

 

Observer

Re: TWC App Skipping and Buffering Issues

  

Logs

The Logs Page provides diagnostic messages generated by the Cable Modem. It is intended for use by a qualified technician.

  


Status
Signal
Addresses
Configuration
Logs
Help
TimePriorityCodeDescription
2016-02-15 11:52:524-ErrorD103.0DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=94:cc:b9:ae:9f:d
2016-02-11 23:52:266-NoticeD106.0DHCP Renew - lease parameters Time Protocol Servers modified;CM-MAC=94:cc:b9:ae:
2016-02-11 23:52:264-ErrorD103.0DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=94:cc:b9:ae:9f:d
2016-02-08 11:52:026-NoticeD106.0DHCP Renew - lease parameters Time Protocol Servers modified;CM-MAC=94:cc:b9:ae:
2016-02-08 11:52:024-ErrorD103.0DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=94:cc:b9:ae:9f:d
2016-02-06 19:49:224-ErrorC401.0DCC-ACK not received
2016-02-04 23:51:446-NoticeD106.0DHCP Renew - lease parameters Time Protocol Servers modified;CM-MAC=94:cc:b9:ae:
2016-02-04 23:51:444-ErrorD103.0DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=94:cc:b9:ae:9f:d
2016-02-04 14:45:053-CriticalT001.0SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:145-WarningD003.0DHCP WARNING - Non-critical field invalid in response ;CM-MAC=94:cc:b9:ae:9f:df;
1970-01-01 00:00:086-NoticeM571.1Ethernet link up - ready to pass packets
2016-02-02 10:14:156-NoticeM573.0Modem Is Shutting Down and Rebooting...
2016-02-02 10:14:153-CriticalR004.0Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2016-02-02 10:14:153-CriticalT001.0SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:145-WarningD003.0DHCP WARNING - Non-critical field invalid in response ;CM-MAC=94:cc:b9:ae:9f:df;
1970-01-01 00:00:086-NoticeM571.1Ethernet link up - ready to pass packets
1970-01-01 00:00:476-NoticeM573.0Modem Is Shutting Down and Rebooting...
1970-01-01 00:00:473-CriticalR004.0Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:00:086-NoticeM571.1Ethernet link up - ready to pass packets
1970-01-01 00:00:476-NoticeM573.0Modem Is Shutting Down and Rebooting...
1970-01-01 00:00:473-CriticalR004.0Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:00:086-NoticeM571.1Ethernet link up - ready to pass packets
1970-01-01 00:00:476-NoticeM573.0Modem Is Shutting Down and Rebooting...
1970-01-01 00:00:473-CriticalR004.0Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:00:086-NoticeM571.1Ethernet link up - ready to pass packets
1970-01-01 00:00:476-NoticeM573.0Modem Is Shutting Down and Rebooting...
1970-01-01 00:00:473-CriticalR004.0Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:00:086-NoticeM571.1Ethernet link up - ready to pass packets
1970-01-01 00:00:486-NoticeM573.0Modem Is Shutting Down and Rebooting...
1970-01-01 00:00:483-CriticalR004.0Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:00:086-NoticeM571.1Ethernet link up - ready to pass packets
1970-01-01 00:00:486-NoticeM573.0Modem Is Shutting Down and Rebooting...
1970-01-01 00:00:483-CriticalR004.0Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:00:086-NoticeM571.1Ethernet link up - ready to pass packets
1970-01-01 00:00:476-NoticeM573.0Modem Is Shutting Down and Rebooting...
1970-01-01 00:00:473-CriticalR004.0Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:00:086-NoticeM571.1Ethernet link up - ready to pass packets
1970-01-01 00:00:476-NoticeM573.0Modem Is Shutting Down and Rebooting...
1970-01-01 00:00:473-CriticalR004.0Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:00:086-NoticeM571.1Ethernet link up - ready to pass packets
1970-01-01 00:00:486-NoticeM573.0Modem Is Shutting Down and Rebooting...
1970-01-01 00:00:483-CriticalR004.0Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:00:086-NoticeM571.1Ethernet link up - ready to pass packets
1970-01-01 00:00:466-NoticeM573.0Modem Is Shutting Down and Rebooting...
1970-01-01 00:00:463-CriticalR004.0Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:00:086-NoticeM571.1Ethernet link up - ready to pass packets
1970-01-01 00:00:486-NoticeM573.0Modem Is Shutting Down and Rebooting...
1970-01-01 00:00:483-CriticalR004.0Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:00:086-NoticeM571.1Ethernet link up - ready to pass packets
1970-01-01 00:00:476-NoticeM573.0Modem Is Shutting Down and Rebooting...
1970-01-01 00:00:473-CriticalR004.0Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:00:086-NoticeM571.1Ethernet link up - ready to pass packets
1970-01-01 00:00:476-NoticeM573.0Modem Is Shutting Down and Rebooting...
1970-01-01 00:00:473-CriticalR004.0Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:00:086-NoticeM571.1Ethernet link up - ready to pass packets
1970-01-01 00:00:486-NoticeM573.0Modem Is Shutting Down and Rebooting...
1970-01-01 00:00:483-CriticalR004.0Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:00:086-NoticeM571.1Ethernet link up - ready to pass packets
1970-01-01 00:00:476-NoticeM573.0Modem Is Shutting Down and Rebooting...
1970-01-01 00:00:473-CriticalR004.0Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:00:086-NoticeM571.1Ethernet link up - ready to pass packets
1970-01-01 00:00:476-NoticeM573.0Modem Is Shutting Down and Rebooting...
1970-01-01 00:00:473-CriticalR004.0Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:00:086-NoticeM571.1Ethernet link up - ready to pass packets
1970-01-01 00:00:476-NoticeM573.0Modem Is Shutting Down and Rebooting...
1970-01-01 00:00:473-CriticalR004.0Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:00:086-NoticeM571.1Ethernet link up - ready to pass packets
1970-01-01 00:00:476-NoticeM573.0Modem Is Shutting Down and Rebooting...
1970-01-01 00:00:473-CriticalR004.0Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:00:086-NoticeM571.1Ethernet link up - ready to pass packets
1970-01-01 00:00:476-NoticeM573.0Modem Is Shutting Down and Rebooting...
1970-01-01 00:00:473-CriticalR004.0Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:00:086-NoticeM571.1Ethernet link up - ready to pass packets
1970-01-01 00:00:486-NoticeM573.0Modem Is Shutting Down and Rebooting...
1970-01-01 00:00:473-CriticalR004.0Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:00:086-NoticeM571.1Ethernet link up - ready to pass packets
1970-01-01 00:00:476-NoticeM573.0Modem Is Shutting Down and Rebooting...
1970-01-01 00:00:473-CriticalR004.0Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:00:086-NoticeM571.1Ethernet link up - ready to pass packets
1970-01-01 00:00:476-NoticeM573.0Modem Is Shutting Down and Rebooting...
1970-01-01 00:00:473-CriticalR004.0Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:00:086-NoticeM571.1Ethernet link up - ready to pass packets
1970-01-01 00:00:486-NoticeM573.0Modem Is Shutting Down and Rebooting...
1970-01-01 00:00:483-CriticalR004.0Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:00:086-NoticeM571.1Ethernet link up - ready to pass packets
1970-01-01 00:00:476-NoticeM573.0Modem Is Shutting Down and Rebooting...
1970-01-01 00:00:473-CriticalR004.0Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:00:086-NoticeM571.1Ethernet link up - ready to pass packets
1970-01-01 00:00:476-NoticeM573.0Modem Is Shutting Down and Rebooting...
1970-01-01 00:00:473-CriticalR004.0Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:00:086-NoticeM571.1Ethernet link up - ready to pass packets
1970-01-01 00:00:476-NoticeM573.0Modem Is Shutting Down and Rebooting...
1970-01-01 00:00:473-CriticalR004.0Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:00:086-NoticeM571.1Ethernet link up - ready to pass packets
1970-01-01 00:00:466-NoticeM573.0Modem Is Shutting Down and Rebooting...
1970-01-01 00:00:463-CriticalR004.0Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:00:086-NoticeM571.1Ethernet link up - ready to pass packets
1970-01-01 00:00:476-NoticeM573.0Modem Is Shutting Down and Rebooting...
1970-01-01 00:00:473-CriticalR004.0Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:00:086-NoticeM571.1Ethernet link up - ready to pass packets
 
©2011 Motorola Mobility, Inc. All rights reserved.
Observer

Re: TWC App Skipping and Buffering Issues

  

Signal

The Signal Page provides information about the connection between the Cable Modem and the cable company.

  


Status
Signal
Addresses
Configuration
Logs
Help
DownstreamValue
Frequency579000000 Hz
Signal To Noise Ratio39.4 dB
Power Level7.1 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading

UpstreamValue
Channel ID15
Frequency30600000 Hz
Power47.7 dBmV
 
©2011 Motorola Mobility, Inc. All rights reserved.
Contributor

Re: TWC App Skipping and Buffering Issues

I don't get buffering often, but I do notice some of the streams skipping/stuttering. There are two channels in particular (CBS and National Geographic) that will routinely do this. It's almost as if the video encoder is choking. I can remember BBC America doing this whenever there was a lot of action/movement in the picture, but it doesn't do it anymore. I think it's an encoder issue. I'm in the SoCal market, if that makes any difference.

Observer

Re: TWC App Skipping and Buffering Issues

Last night I got so much stuttering on Fox that I decided to watch something OnDemand instead. No stuttering on the OnDemand program. I don't think it happens on all channels, mostly Fox, CBS, and ABC.