Spectrum app is not working on ANY device

The spectrum App is not working on ANY of my devices:  Roku or Ipad or phone.  I can log in to my account.  Account is paid. No adjustments to account.  I get an error message that says I have to have a Spectrum Modem which I do.  Everytime there is an update to the App this happens.  Chatted with tech support they resent the signal  to my modem but no such luck .  Anyone else having an issue?  I for one get very frustrated with having to wait for someone to fix the app after I have reported it or others have.  Fix it before your roll it out.

4 REPLIES
Spectator

Re: Spectrum app is not working on ANY device

Yup, me too. Had a long exchange on Twitter with “support” who were clueless, even after sending screen shots saying “service unavailable” doesn’t work on Roku, iOS or on the web.

Rookie

Re: Spectrum app is not working on ANY device

Mine stopped working on 12/28, tried uninstalling on my iPad, no joy. Today for some reason decided to reboot my modem and that did the trick. Spectrum says it doesn’t work, they have a ticket open, but never suggested this simple fix. I can’t believe this worked. Now all of my devices work, iOS, Android, and Roku.

Expert

Re: Spectrum app is not working on ANY device

They rebooted a bunch of CMTS servers at around 8 am on Jan 1st.

 

Newcomer

Re: Spectrum app is not working on ANY device

so what has they got to do with it?Also, I cannot get any ty listings anymore from the top of the e mail message listings-it used to work up until about the time you are talking about. It says no tv listings available for whatever date I pick???