Lead Moderator

Spectrum TV for Roku Troubleshooting

Need general Spectrum TV App support? Check it out.

Note: For best results, make sure the firmware on your Roku device is updated.

Having Trouble With Spectrum TV on Roku?

Follow the steps below to troubleshoot Spectrum TV on Roku:

To restart the Spectrum TV channel:

  1. Press Home on your Roku remote to exit the Spectrum TV channel.
  2. Relaunch the Spectrum TV channel.
  3. Still seeing an error? Reboot your Roku player by unplugging it, waiting 30 seconds, and then plugging it back in.
  4. Remove and re-install Spectrum TV from the Roku channel store.


Still having trouble? Check out Roku support for further assistance.

Issues and Solutions


Issue Recommended steps:

Username or password incorrect

  1. Sign in using you username (including @charter.net). Ex: johndoe@charter.net
  2. Make sure that you're using the correct username and password.
    Note: Passwords are case sensitive. You can change case and symbols by selecting from the three pages (abc, ABC, #&%) above the virtual keyboard.
  3. Need to create a new username/email address, get Spectrum.net sign-in help.

No picture

  1. Make sure the TV is on the correct input mode (Video 1? HDMI?). On your remote, press Input, Source, or TV/Video on your TV's remote control.
  2. Make sure that both the Roku device and TV have power and are turned on.
  3. Verify that your Roku player or TV is connected to your internet, using either a wired or wireless connection. Learn more.
  4. Unplug and re-plug your HDMI cable.
  5. Reboot your Roku player or TV. Unplug it, allow at least 30 seconds, then plug it back in.

    Still having trouble? Visit our TV Troubleshooting page or check out Roku support for further assistance.

Picture quality/buffering

Note: After changing channels, it can take up to 1 minute for the picture to adjust to higher quality.

  1. Check your network connection on your Roku player:
    1. Press the Home button.
    2. Open Settings.
    3. Open Network.
    4. Select Wireless (WiFi) or Wired (Ethernet)depends on your preference.
    5. Select Update Connection for status.
  2. Troubleshoot your WiFi network.
  3. Check out Roku support for further assistance.

No audio/low audio

  1. Check the volume level on your TV.
  2. Unplug your HDMI cable and then plug it back in.

    Still having trouble with sound or audio? Check out the Inconsistent Audio page or No TV sound page.

Slow channel tune times

Reboot your modem:

  1. Unplug your modem and remove any batteries.
  2. Allow at least 30 seconds, reinsert any batteries, and plug your modem back in - turn it on.